---
title: Automatic Action via E-mail
slug: admin-en/automatic-action-via-e-mail
description: Learn how to program the automatic opening of service requests via email with this comprehensive document. Discover how users can effortlessly include, change, and delete automatic actions all through email. Access the step-by-step procedure for utilizing
docTags: 
createdAt: 2021-10-27T01:08:17.000Z
---

This functionality is intended to **program the automatic opening of a service
 request **through e-mail.

This feature provides a variety of actions, such as <font color="#3b9f0f">**including, changing, and deleting an automatic action via e-mail**</font>.

## Before getting started

The automatic creation via e-mail requires:

- [x] The previous registration of the
  &#x20;automatic action of incident/request/procedure.

## Procedure

1. Access the functionality through the main menu `System > Settings >
    Automatic Action Setting Via E-mail`;
2. Complete the fields available;
3. Click on "**Save**".