---
title: Configuring Mandatory Fields
slug: admin-en/configuring-mandatory-fields
description: Learn how to configure mandatory fields for users in the "Problem Management" and "Request/Incident Management" functionalities with this document. Discover which specific fields can be selected as mandatory for the "Problem" functionality, and explore th
docTags: 
createdAt: 2021-10-27T01:07:16.000Z
---

By configuring the mandatory fields, the manager will choose which fields will be mandatory for users to complete when contacting the attendants. Its purpose is to <font color="#3b9f0f">**get the necessary information from the requesters to solve their requests**</font>.

## Procedure

1. Access the main menu `System >
    Settings > Pages - Field configuration`;
2. The pages with the possibility of choice of the required fields will be presented.
   &#x20;Here are they: **Problem Management** and **Request/Incident Management**.

### <font color="#3b9f0f">Configure fields of the "Problem" functionality</font>

*Deciding to use mandatory fields, it's possible to demand certain information to be
&#x20;registered when creating a problem.*

1. After accessing the home page of the functionality, choose the "**Problem**"
   &#x20;option and click on "**Edit**";
2. Select the fields you want to make mandatory:

| **Field**                                             | **Mandatory                          &#x20;** |
| ----------------------------------------------------- | --------------------------------------------- |
| **Catalog                                    &#x20;** | :ballot\_box\_with\_check:                    |
| **Service Category**                                  | :ballot\_box\_with\_check:                    |
| **Service**                                           | :ballot\_box\_with\_check:                    |
| **Phone**                                             | :ballot\_box\_with\_check:                    |
| **Extension**                                         | :ballot\_box\_with\_check:                    |
| **Physical Location**                                 | :ballot\_box\_with\_check:                    |
| **Observation**                                       | :ballot\_box\_with\_check:                    |
| **Executor Group**                                    | :ballot\_box\_with\_check:                    |
| **Solve/Workaround till**                             | :ballot\_box\_with\_check:                    |

3\. Click on "**Save**".

### <font color="#3b9f0f">Configure fields of "Ticket Management" functionality</font>

*Deciding to use mandatory fields, it is possible to demand certain information to be
&#x20;registered when creating a request/incident.*

1. After accessing the home page of the functionality, choose the "**Incident/Request Management**" option
   &#x20;and click on "**Edit**";
2. Select the fields you want to make mandatory:

| **Field**                                     | **Mandatory                          &#x20;** |
| --------------------------------------------- | --------------------------------------------- |
| **Phone                              &#x20;** | :ballot\_box\_with\_check:                    |
| **E-mail**                                    | :ballot\_box\_with\_check:                    |
| **Unit**                                      | :ballot\_box\_with\_check:                    |
| **Physical Location**                         | :ballot\_box\_with\_check:                    |
| **Contact's Origin**                          | :ballot\_box\_with\_check:                    |

:::hint{type="info"}
🖊 <u>**Note**</u>**:&#x20;**&#x54;he **parameters 65** (that identifies the default call origin ID of the service request) and **105&#x20;**(identifies the source ID that will default when creating a new incident) set up automatically a contact source when the user registers a ticket.&#x20;



Therefore, if the "**Contact Origin**" field, on the ticket screen, is ***not*****&#xA0;mandatory**, but, there is an indication in the previous parameters, the field will be completed automatically.
:::

3\. Click on "**Save**"