---
title: Escalation Automatic Action
slug: admin-en/escalation-automatic-action
description: Learn how to use the scheduling action functionality to enhance your escalation rules in this comprehensive document. Discover how to include, change, and delete automatic actions for escalations with easy step-by-step instructions. Access this functional
docTags: 
createdAt: 2021-10-27T01:08:17.000Z
---

This functionality has the objective of **scheduling action**. It will be the complement to create an escalation rule. 

This feature provides a variety of actions, such as <font color="#3b9f0f">**including, changing, and
 deleting escalation automatic action**</font>.

## Procedure

1. To access click on the main menu `System > Automatic Actions > Escalation
    Actions`;
2. Click on "**New**";
3. Complete the fields available;
4. Click on "**Save**".