---
title: Parametrization - Change
slug: admin-en/parametrization-change
description: Learn how to effectively manage changes to services and configuration items with this step-by-step guide. Discover the key parameters involved in Change Management, from adjusting notification submission to configuring email templates and more. Enhance yo
docTags:
createdAt: 2021-10-27T00:38:52.000Z
---
**Change Management** is the process responsible for **evaluating, coordinating and
deciding on making proposed changes** to the Services and/or Configuration Items
(CIs).
The parameters to be configured allow adjusting the notification
submission, inform the e-mail templates to escalate the request for change,
inform the name of the application flows and define the type of voting used in
the change advisory board, among other actions.
## Procedure
1. Access the functionality through the main menu `Parametrization > Change
Management`;
2. Define the values for the parameters (attributes);
3. Click on "**Save**";
4. The list below presents the parameters of "**Change**" and their purpose:
| **#** | **Name** | **Possible Values** | **Purpose** | **Additional Guidance** |
| ------- | --------------------------------------------------------------------------------------------------- | ------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------ |
| **47** | Default flow name for changes | E.g.: RequestChange | Enter the name of the "default" request for change flow.
This flow is defined in the "Flow Design" screen. | Not applicable |
| **120** | E-mail template ID for sending notification to the Change Advisory Board | E.g.: 29 | Inform the notification email template (ID) for the Change Advisory Board. The e-mail template defined in this parameter will be used to send the request for change notifications. This notice will be sent to the Change Advisory Board.
This email template ID is set on the "E-mail Template" screen. | If you do not enter the ID number of the email template, you may not be able to send the correct e-mail. |
| **122** | The ID of the email template that will be sent to the target group when escalating a change request | E.g.: 30 | Enter the request for change escalation email template identification number (ID). When escalating a request for change, a notification is sent to the target group, according to the template defined in this parameter.
This email template ID is set on the "E-mail Template" screen. | If you do not enter the identification number (ID) of the email template, you may not send the correct email. |
| **133** | Email template ID for sending scheduled meeting notification | E.g.: 39 | Enter the identification number (ID) of the scheduled meeting notification email template. When scheduling a meeting for a request for change on the Change Management screen, an e-mail will be sent to the responsible party, notifying them about the meeting schedule.
This e-mail template ID is set on the "E-mail Template" screen. | If you do not enter the identification number (ID) of the e-mail template, you may not send the correct e-mail. |
| **146** | Questionnaire template ID | E.g.: 13 | Enter the identification number (ID) of the template for the checklist for the changes and release.
This template ID is set on the "Service Request Template" screen. | Not applicable |
| **193** | Enable the escalation of changes defined in the escalation rules? (Eg: Y or N - Default 'N') | Y or N (Default: N) | Define if the escalation of changes determined in the escalation rules will be enabled. This change escalation rule is defined in the "Escalation Rules and Automatic Notifications" screen. | If you do not enter the parameter value, the system default value will be set: "N" (No). |
| **268** | Email template ID to notify when finishing the change | | Enter the identification number (ID) of the e-mail template used to notify the closure of a request for change. When closing a request for change, the "Change Management" screen will be used to send the notification of closure defined in the email template. This notification will be sent to the requester.
This email template ID is set on the "E-mail Template" screen. | If you do not enter the identification number (ID) of the email template, you may not send the correct email to the requester. |
| **279** | Normal flow name for changes | | Enter the name of the normal request for change flow.
This flow is defined in the "Flow Design" screen. | If you do not enter the parameter value, an error message appears on the Request for Change screen. |
| **280** | Name of emergency flow for changes | | Enter the name of the emergency request for change flow.
This flow is defined in the "Flow Design" screen. | If you do not enter the parameter value, an error message appears on the Request for Change screen. |
| 303 | RFC voting using the rule of absolute majority (50% + 1) (Values: "Y" or "N" Default: "Y") | Y or N (Default: Y) | Define which type of voting will be used in the request for change: absolute majority rule or all vote.
| Not applicable |
**Table 1 - Parameters List**