---
title: Parametrization - Telephony
slug: admin-en/parametrization-telephony
description: Learn how to configure telephony integration in CITSmart with this comprehensive guide. Discover step-by-step instructions and a list of parameters with their purposes and possible values for seamless web service integration with telephony.
docTags: 
createdAt: 2021-10-27T00:38:52.000Z
---

The "**Telephony**" parametrization allows <font color="#3b9f0f">**defining whether to enable the
 integration of web services with telephony**</font>, <font color="#3b9f0f">**to inform the identification number
 of the requested service,**</font> among other possible actions in order to configure the
&#x20;use of telephony in <font color="#3b9f0f">**CITSmart**</font>.

## Procedure

1. Access the functionality through the main menu `Parametrization > Telephony`;
2. Define the value of parameters (attributes);
3. Click on "**Save**";
4. The list below presents the "**Telephony**" parameters and the purpose of each
   &#x20;one of them:

| **#**   | **Name**                                                                                                                         | **Possible Values** | **Purpose**                                                                                                                                                                     | **Additional Guidance**                                                                           |
| ------- | -------------------------------------------------------------------------------------------------------------------------------- | ------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------- |
| **281** | Enable Webservice for integration with Telephony - Values: "Y" or "N" Default: "N"                                               | Y or N (Default: N) | Define whether to enable web services integration with telephony.                                                                                                               | If the value for the parameter is not set, the value "N" will be automatically set by the system. |
| **282** | Should telephony launch a child request regarding viewing information for an existing request? - Values: "Y" or "N" Default: "N" | Y or N (Default: N) | Set whether to enable the automatic launch of a child service request, which is being viewed or executed, by the web service "view Request".                                    | If the value for the parameter is not set, the value "N" will be automatically set by the system. |
| **283** | Service ID of information request about an existing request.                                                                     | Y or N              | Enter the identification number (ID) of the service request, which will be used to launch the child request about the information visualization of an already existing request. | Not applicable                                                                                    |

**Table 1 - Parameters List**