---
title: Parametrization - VoIP
slug: admin-en/parametrization-voip
description: Learn how to configure and optimize the use of VoIP in CITSmart with this comprehensive document. Discover a step-by-step procedure to easily access and customize VoIP communication parameters. Gain insights from a detailed table that lists various VoIP p
docTags:
createdAt: 2021-10-27T00:38:52.000Z
---
**VoIP **(**Voice over Internet Protocol**) is human conversation routing using the
**Internet or any other Internet protocol-based computer network, making voice
transmission, one of the services supported by the data network**.
The "**VoIP**"
parameters allow **setting the password for communication with the server**,
informing the standard communication extension for VoIP connection, among other
feasible actions in order to configure the use of VoIP in **CITSmart**.
## Procedure
1. Access the functionality through the main menu `Parametrization > Voip`;
2. Set the value of the parameters (attributes);
3. Click on "**Save**";
4. The list below presents the "**VoIP**" parameters and the purpose of each one of
them:
| **#** | **Name** | **Possible Values** | **Purpose** | What's the impact on the system? |
| ------- | -------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **323** | VOIP - Enable Voip (Values: "Y" or "N" Default: "N") | Y or N (Default: N) | Activate VoIP resources. | Once you have activated a headphone icon, it will be available in the footer of the Smart Portal so that the user can contact the HelpDesk via phone (VoIP). |
| **324** | VOIP - Server (Eg.: [https://127.0.0.1:8089/janus](https://127.0.0.1:8089/janus)) | E.g.: [https://127.0.0.1:8089/janus](https://127.0.0.1:8089/janus) | Server SIP Address (SIP = Session Initiation Protocol) for VoIP usage | Not applicable |
| **325** | VOIP - Domain (Eg: 127.0.0.1) | E.g.: 127.0.0.1 | VoIP - Domain (e.g..: 127.0.0.1) | Not applicable |
| **326** | VOIP - Port (Eg.: 5061) | E.g.: 5061 | Inform the port where the voice information goes through | Not applicable |
| **327** | VOIP - User (Eg: goofy, replaces SIP Identifier when informed) | E.g.: goofy, replaces the SIP Identifier when informed | Identification to the communication with the server | Not applicable |
| **328** | VOIP - Password | Not applied | Password to the communication with the server | Not applicable |
| **329** | VOIP - Extension (Eg.: 0800) | E.g.\:: 0800 | Inform the default communication extension for VoIP connection | Not applicable |
| **330** | VOIP - Registration Approach (eg, 1. Register using a simple password, 2. Register using HA1 password, 3. Register as a guest (no password)) | If the user configures:1 - It means that the system will use the password defined in parameter 328;2 - It means the system will use an encrypted password;3 - It means that it will not have a password, and even if you set parameter 328, the system will disregard the parameter. | Registration approach for the communication to happen, whether it is a registration approach using a password or not | Not applicable |
**Table 1 - Parameters List**