---
title: Problem E-mail Key Fields
slug: admin-en/problem-e-mail-key-fields
description: Learn how to customize problem-related email templates with this comprehensive list of key fields. From actions taken to problem severity, this document provides valuable information on how to insert important data into your templates for effective commun
docTags: 
createdAt: 2021-10-27T01:02:24.000Z
---

This document is intended to<font color="#3b9f0f"> **provide a list of the key fields**</font> available for the
&#x20;problem-related email template registration.

## List of Key Fields

- [x] The following key fields are listed below for insertion into the problem-related
  &#x20;e-mail template record:

| **Key Fields**                     | **Description**                                                                                                                    |
| ---------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------- |
| **$&#x7B;CORRECTACTIONS}**         | Actions Taken Correctly. Inform the description of the actions performed correctly regarding the review of a serious problem.      |
| **$&#x7B;INCORRECTACTIONS}**       | Actions Taken Incorrectly. Inform the description of actions performed incorrectly regarding serious problem review.               |
| **$&#x7B;CONTRACT}**               | Contract agreement. Inform the name of the contract regarding the problem record.                                                  |
| **$&#x7B;CAPTUREDATETIME}**        | Date and Time of Starting the Problem Log. Inform the date and time the problem was logged.                                        |
| **$&#x7B;ENDDATETIME}**            | Date and Time of Problem Completion. Inform the date and time when the problem was terminated.                                     |
| **$&#x7B;DEADLINE}**               | Limit Time to Answer the Problem. Inform the deadline (date and time) to attend to the problem.                                    |
| **$&#x7B;DEADLINETOSOLVE}**        | Deadline to Solve/Work around the problem. Report the deadline to solve/work around the problem.                                   |
| **$&#x7B;DESCRIPTION}**            | Problem description. Inform the description of the problem.                                                                        |
| **$&#x7B;DIAGNOSTIC}**             | Diagnosis of the Problem. Report the description of the problem diagnosis.                                                         |
| **$&#x7B;CONTACTEMAIL}**           | Contact E-mail. Inform the contact's e-mail address.                                                                               |
| **$&#x7B;CURRENTPHASEID}**         | Current problem identification situation. Inform the current situation of the identification (phase) in which the problem is.      |
| **$&#x7B;CLOSURE}**                | Closing the Problem. Report the description of the problem closure.                                                                |
| **$&#x7B;PROBLEMID}**              | The issue Identification Number. Inform the identification number of the problem record.                                           |
| **$&#x7B;IMPACT}**                 | Impact of the Problem. Inform the identification of the impact of the problem.                                                     |
| **$&#x7B;SATISFACTIONSURVEYLINK}** | Link to the satisfaction survey. Inform the link to evaluate the problem.                                                          |
| **$&#x7B;FUTUREIMPROVEMENTS}**     | Possible Future Improvements. Inform the description of possible future improvements regarding serious problem review.             |
| **$&#x7B;ASSOCIATEDERRORMESSAGE}** | Associated Error Message. Report the associated error message that was described in the evaluation and diagnosis of the problem.   |
| **$&#x7B;CONTACTNAME}**            | Contact name. Please provide the name of the requestor for contact.                                                                |
| **$&#x7B;CURRENTGROUP}**           | Executor Group. Inform the name of the executing group of the problem.                                                             |
| **$&#x7B;DEADLINEHH}**             | Deadline (hours) for Answering the Problem. Inform the deadline for attending to the problem.                                      |
| **$&#x7B;PRIORITY}**               | Priority. Inform the priority of the problem.                                                                                      |
| **$&#x7B;PROACTIVEREACTIVE}**      | Problem Management. Inform problem management (proactive or reactive).                                                             |
| **$&#x7B;PROBLEMRECURRENCE}**      | Recurrence of the problem. Inform the description of how to prevent recurrence of the problem concerning the major problem review. |
| **$&#x7B;THIRDRESPONSIBILITY}**    | Liability of Third Parties. Inform the description of third-party liability regarding serious problem review.                      |
| **$&#x7B;OWNERNAME}**              | Responsible for the Problem Answer. Inform the person in charge of the problem.                                                    |
| **$&#x7B;SEVERITY}**               | The severity of the problem. Inform the description of the severity of the problem.                                                |
| **$&#x7B;REQUESTERNAME}**          | Name of Applicant. Inform the name of the requestor of the problem record.                                                         |
| **$&#x7B;DEFINITIVESOLUTION}**     | Description of the Definitive Solution. Tell the description of the definitive solution of the problem.                            |
| **$&#x7B;STATUSDESCRIPTION}**      | Status of the Problem. Tell you the status of the problem.                                                                         |
| **$&#x7B;TITLE}**                  | Problem Title. Inform the title of the problem that was registered.                                                                |
| **$&#x7B;URGENCY}**                | The Urgency of the Problem. Inform the identification of the Problem Urgency.                                                      |

**Table 1 - List of Key Fields**