--- title: Questionnaires Management slug: admin-en/questionnaires-management description: Learn about the versatile use of questionnaires in the CITSmart Platform. Discover how they can be utilized to gather essential information for ticket management and act as valuable checklists for change, release, and problem processes. docTags: createdAt: 2021-10-27T00:36:52.000Z --- **Questionnaires **are instruments that can be used to collect information. In the **CITSmart** **Platform**, they can be used to capture information at the beginning of an attendance (**Ticket Management**) and serve as resources for applying checklists in the processes of Change, Release, and Problem.