---
title: How to make Anuva interact with Other Systems
slug: citbot-en/how-to-make-anuva-interact-with-other-systems
description: Learn how to enable Anuva to interact with other systems by adding a custom ability to the dialog. This step-by-step guide explains how to access the "Dialogs" menu, complete the "Interest" section, select the "Customized" type in the "Ability" section, a
docTags: 
createdAt: 2021-10-25T16:53:32.000Z
---

In order for Anuva to interact with other systems, it is necessary to add a custom ability in the dialog.

The query is made through a Rest API, which must be made available by the system that holds information of interest to the user. Eg.: search for information on the status of a ticket, creation of tickets, generation of bills in the system.

## Procedure

1. Access the menu “Dialogs” and click on “New”;
2. Complete the information of the **Interest** section;
3. In the **Ability** section, select the type *Customized*;
4. Complete API Section information, including body example and response;
5. If necessary, enter the heading;
6. In the Answers section, we have two action options:

:::hint{type="info"}
**NOTE:**

The integration needs to be homologated by CITSmart, so after setting up this skill, you need 
to open a ticket for us to do the homologation of the integration.
:::