---
title: Analyze Service Request Trends
slug: citsmart-8-en/analyze-service-request-trends
description: Learn how to use our trend analysis tool for analyzing service requests. Explore different types of requests, create charts to visualize trends, and easily register problems related to these requests. The problem registration screen will save you time by 
docTags: 
createdAt: 2022-01-19T23:00:18.000Z
---

This functionality aims to make an analysis of the requests, based on the critical amount, to identify which items will influence the launch of a new request.

## Before getting started

- [x] Make sure to have previously registered a service
   request (ticket) linked to a contract, and an active contract.

## Procedure

1. Access the main menu `Processes > Request and Incident Management > Trend
    Analysis`, the tab **Service Requests**;
2. Complete all mandatory fields;
3. Click on "**Search**";
4. Each tab will display the results for each type (**Service**, **Cause and
    Configuration Item**) and in each item two buttons will be displayed; one
    to **Create a Chart** of Trend Analysis, which shows the dates that comprise
    the reported period and the number of occurrences on that date; and another
    for **Create Problem**, where the problem registration screen will be
    displayed to save the necessary information about the problem:
   - When you choose to register a problem from the **Service**, the problem
      registration screen will be displayed with the "**Description**" field completed
      with the name of the corresponding service;
   - When you choose to register a problem from the **Cause**, the problem
      registration screen will be displayed with the fields "**Description**" and "**Cause**" completed with the description of the corresponding cause;
   - When you choose to register a problem from the **Configuration Item**, the
      problem registration screen will be displayed with the "**Description**" field
      completed with information from the corresponding configuration item.