---
title: Approve a Ticket
slug: citsmart-8-en/approve-a-ticket
description: Learn how to approve or reject tickets using the approval activity in the ticket workflow. Access the ticket from the main menu, record the approval by choosing "Approved" or "Not approved," and add necessary observations or justifications. Once the appro
docTags:
createdAt: 2022-01-19T23:00:18.000Z
---
When a ticket has an approval activity, you can confirm or
reject this request using the feature for this purpose. In this
way, the ticket workflow should contain a user task (**Identification
tab > Button "Is it an approval task? = YES"**), which is linked to the activity.
:::hint{type="warning"}
⚠ **Attention!**
For a simplified approval of the ticket, make sure the service request flow has a task of the approval type. This way, the quick approval button will be visible.
:::
## Before getting started
- [x] It is necessary to previously register the ticket and have permission to approve
it.
## Procedure
*These steps are for functionality in CITSmart Platform 8 as for mobile
CITSmart SM*.
1. Access the functionality of the Ticket through the main menu **Processes > Request
and Incident Management > Service Request and Incident**;
2. Click on the ticket you want, then in the icon “**Open**”;
3. Verify the ticket and register the necessary information regard its
approval;
4. Select one of the options: **Approved** or **Not approved**:
- If you choose "**Approved**", describe the observations if necessary;
- If you choose "**Not approved**", describe the observations, enter the
justification and its complement.
5. Click on the options button “**Operations**”, then on the button “**Save and Forward Flow**” to save, and advance the flow. Therefore, if the ticket is
approved, it will be directed to the execution phase, that is, to its
attendance. However, if the ticket is not approved, it will be closed.