---
title: Attend with Remote Support
slug: citsmart-8-en/attend-with-remote-support
description: Learn how to use remote support for ticket attendance and gain access to attendance history and audit information. Discover the necessary configurations and steps required before utilizing remote access, including accessing the functionality, selecting th
docTags: 
createdAt: 2022-01-19T23:00:18.000Z
---

The ticket attendance, sometimes, can be with the user that cannot solve only with the attendance guidance, so, the product makes available the remote support, helping to find some question.

With the remote attendance, it is possible to see the attendance history of this type, helping with the information for a possible audit process.

## Before getting started

- [x] The Remote Access feature must be configured;
- [x] The Configuration Management needs to be implemented and the inventory
   process must be defined;
- [x] And the attendant must have access to the requester's Configuration Item.

## Procedure

1. Access the functionality through the main menu `Processes > Ticket Management  > Ticket`;
2. Select the ticket and click on it and then on “**Open**” to capture it;
3. Click on the toogle button (placed on the upper right side of the screen) and then on
    the Related CI tab;
4. Search for the configuration item and click on "**Select**";
5. Click on the information button “**Info**”;
6. Click on the icon “**Remote access**”;
7. Start the remote attendance.