--- title: Audit a Ticket slug: citsmart-8-en/audit-a-ticket description: Learn the step-by-step procedure for auditing tickets in the Ticket Management functionality and ensure a smooth process. This document highlights the importance of ticket registration and access permissions before initiating the audit. Discover how to ac docTags: createdAt: 2022-01-19T23:00:18.000Z --- This functionality allows to audit the tickets created. ## Before getting started - [x] Make sure to have previously registered the tickets and have access permission. ## Procedure 1. Access the functionality Ticket Management through the main menu `Processes > Ticket Management > Ticket`; 2. Click on the first button located on the upper left side of the screen and then on "**Audit**"; 3. Complete the filters to audit the tickets you want; 4. Click on the icon symbolized by a magnifying glass to define the filters necessary to verify the ticket instances history to audit. !!! Abstract "ATTENTION" :::hint{type="warning"} ⚠ **Attention!** In the Ticket Management interface, specifically in the item "**Auditing**", when trying to configure the audit of an open ticket (define the start and end dates in the filter), the system may display the error "**Invalid Date**". This because the functionality requires that the language set in the system and browser is the same. If this requirement is not observed and this difference occurs in the languages, when auditing the tickets, the system will display a message and will not be able to receive the report you want. :::