---
title: Automatic Action via E-mail
slug: citsmart-8-en/automatic-action-via-e-mail
description: Learn how to program the automatic opening of service requests via email with this comprehensive guide. Discover step-by-step instructions on how to include, modify, and remove automatic actions directly through your email. Register your automatic action,
docTags: 
createdAt: 2022-01-24T17:51:07.000Z
---

This functionality is intended to **program the automatic opening of a service
 request **through e-mail.

This feature provides a variety of actions, such as <font color="#3b9f0f">**including, changing, and deleting an automatic action via e-mail**</font>.

## Before getting started

The automatic creation via e-mail requires:

- [x] The previous registration of the
  &#x20;automatic action of incident/request/procedure.

## Procedure

1. Access the functionality through the main menu `System > Settings >
    Automatic Action Setting Via E-mail`;
2. Complete the fields available;
3. Click on "**Save**".