---
title: Automatically create a ticket from the receiving of an email
slug: citsmart-8-en/automatically-create-a-ticket-from-the-receiving-of-an-email
description: Learn how to automate ticket creation from emails with this step-by-step guide. Discover how to set up an email account for IMAP access, configure batch routines for email verification, and create a ticket template. Included is a code snippet to extract v
docTags: 
createdAt: 2022-01-19T22:58:59.000Z
---

This functionality allows to automatically create tickets when an email message is
 sent to a certain address. In this context, the solution constantly monitors
 the presence of messages in the mailbox, and if some message has the status of
 not read, this will be used to register a new ticket.

For example, a user should request a service by sending a message to
 [service@company.com](mailto\:service@company.com), after receiving the email, the functionality, after checking
 the existence of a message, automatically registers the ticket. It's important
 to highlight that after the ticket registration, the email is marked as read.

## Before getting started

- [x] Make sure to configure
   an e-mail account to previously allow access via IMAP. 
- [x] Also, configure the instance to use batch routines, since the email verification is a scheduled task.

## Procedure

**Step 1 - Creating ticket template**

1. Access the functionality through the main menu `System > Automatic actions  > Incident/Request/Procedure Actions` (see Register automatic
   actions of incident/request/procedure).

**Step 2 - Set up access to the email box**

1. Create the email automatic action by accessing the main menu `System >
   `
   `Settings > Automatic Action Setting Via Email`. This register is used
    to trigger the reading and register of requests (see Create automatic action via email).

**Step 3 - Create a verification routine (batch)**

1. Create a batch routine, by accessing the main menu `System > Batch Processing`
    (see Batch Processing), of "**Java Class**" type with the following content:

```java
 br.com.centralit.citcorpore.quartz.job.JobConfiguracaoAberturaAutomaticaViaEmail
```

:::hint{type="info"}
🖊 <u>**Note:**</u>

It's possible to read the title of the email sent, it stored in the field
&#x20;th&#x65;**&#x20;subject** of the table *reademaildatarequest*.
:::

In addition, if there is a need to retrieve other information contained in the email fields,
&#x20;as recipients marked as a copy (CC) or hidden copy (BCC) use the Rhino script below:

```java
var importNames = JavaImporter(); importNames.importPackage(Packages.br.com.citframework.util); var print = java.lang.System.out; var readEmailDataDTO = serviceRequest.getReadEmailDataDTO(); if (readEmailDataDTO!=null){ print.println("Dados do E-mail de Origem: "); print.println("From: "); print.println(readEmailDataDTO.getMessageFrom()); print.println("To: "); print.println(readEmailDataDTO.getMessageTo()); print.println("CC (Carbon Copy): "); print.println(readEmailDataDTO.getMessageCC()); }
```