---
title: Cancel a Ticket
slug: citsmart-8-en/cancel-a-ticket
description: Learn how to cancel a ticket in the Ticket Management functionality with this comprehensive guide. Follow the step-by-step instructions to access the ticket, change its status to "Canceled," provide a reason for cancellation, and save your changes. Plus, 
docTags: 
createdAt: 2022-01-19T23:00:18.000Z
---

This functionality allows to cancel the ticket.

## Before getting started

- [x] Make sure to have previously registered the ticket and have permission to cancel
   the ticket.

## Procedure

1. Access the functionality Ticket Management through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket you want and then on the icon “**Open**”;
3. Change the status of the ticket to "**Canceled**" by clicking on it;
4. In the **Solution Response** field, describe the reasons to be canceled;
5. Click on the options button “**Operations**” and then on “**Save and Forward
    Flow**” to save and advance the flow, so the ticket will be canceled. However,
    if you want only to save the information registered about the ticket
    cancellation and keep the current task, click on the button “**Save and Keep
    the Current Task**”.