---
title: Canceling Problem
slug: citsmart-8-en/canceling-problem
description: Learn how to cancel a previously registered problem with this step-by-step guide. From registering the problem to accessing the problem management menu, finding the specific registration, selecting the "Closure" tab, choosing the "Canceled" option, and pr
docTags: 
createdAt: 2022-01-19T22:23:10.000Z
---

This functionality allows <font color="#3b9f0f">**canceling a problem previously registered**</font>.

## Before getting started

- [x] It is necessary to register previously a problem.

## Procedure 

1. Access the main menu `Processes > Problem
    Management > Problem`;
2. Find the problem registration you want to cancel, click on it, and then on
   &#x20;"**Open**";
3. Click on the area "**Review and Closure**" and then on the "<font color="#3b9f0f">**Closure**</font>" tab;
4. Select the "**Canceled**" option ;
5. Select the **Root Cause** and **Solution Category** that best represent
   &#x20;the scenario of cancellation a problem;
6. In the "**Closure**" field, describe the details about the problem cancellation;
7. Click on "**Save and advance flow**" or "**Save and keep current task**" to perform the
   &#x20;operation.