---
title: Change SLA of a Ticket
slug: citsmart-8-en/change-sla-of-a-ticket
description: Learn how to change the Service Level Agreement (SLA) of a ticket with this comprehensive document. Discover step-by-step instructions on accessing the Ticket Management functionality, selecting the appropriate ticket, and modifying the attendance time by
docTags: 
createdAt: 2022-01-19T23:00:18.000Z
---

Change the SLA of the ticket means modify its time of attendance, by extending or shortening the period of execution.

## Before getting started

- [x] To change the SLA, it is necessary to previously register the ticket
   justification and calendar.

## Procedure

1. Access the functionality Ticket Management through the main menu `Process >
    Request and Incident Management > Service Request and Incident`;
2. Click on the ticket you want, select the button "**More Options**" and the option "**Change SLA**";
3. Set the type of SLA, the time (deadline) of attendance, and the calendar to
    count this time, the justification and its complement regard the time
    change.