---
title: Configure access permission of request/incident management
slug: citsmart-8-en/configure-access-permission-of-requestincident-management
description: Learn how to define user access and permissions for the Request and Incident Management screen in this comprehensive guide. Follow the step-by-step instructions to register a profile, access the functionality, and customize the actions that each profile c
docTags: 
createdAt: 2022-01-19T22:58:59.000Z
---

The Access and Permission functionality allows defining who will have access to
 the functionalities of the Request and Incident Management screen, and what type of access is allowed (reading, saving, and/or deleting).

## Before getting started

- [x] To define the access permissions to the ticket functionalities, it is necessary to previously register the profile.

## Procedure

1. Access the functionality through the main menu `Access and Permission >
    Incident/Request Management`;
2. Choose the profile access;
3. Click on "**Edit**";
4. For each functionality of the Request/Incident Management, select the actions (view, save, and/or delete) in which the Profile will be able to make;
5. Click on "**Save**".