---
title: Configure approval request via email
slug: citsmart-8-en/configure-approval-request-via-email
description: Learn how to easily approve or reject ticket requests via email without needing to be logged in with this comprehensive document. Pre-register users and groups, set up parameters, design the email approval flow, and configure email server settings. Find o
docTags: 
createdAt: 2022-01-19T22:58:59.000Z
---

This functionality is intended to approve or reject the ticket request through email, without the need of the manager to be logged.

## Before getting started

In order to configure the email in the ticket, it is necessary to:

- [x] Pre-register
   the user and the group;
- [x] Configure the parameters 33 and 370 according to the
   guidelines of the system-related parametrization rules;
- [x] Make sure to know how to design the request approval flow via email registered. In this flow,
   there should be the "**Approval**" task and the design for sending the email,
   registering the template with the "**Waiting Approval**" template attached, and
   the e-mail server must be configured with all the parameters for email
   parameterization rules.

:::hint{type="warning"}
⚠ <u>**Attention!**</u>

Ticket approval via email is only possible with the following browsers configured as default: **Mozilla Firefox**, **Google Chrome**, an&#x64;**&#x20;Microsoft Edge&#x20;**&#x66;rom version 42.17134.1.0.
:::

## Procedure

1. Access the functionality through the main menu `Workflow > Flow Design`;
2. Select the request approval flow and click on "**Edit**";
3. Click on the **Diagram** tab;
4. In the request approval flow, click on the connector "**Send Message - email**" icon and then on the small gray box next to the connector to configure it;
5. Register, in the **Identification** tab, the name and email template to be
   &#x20;used;
6. Configure, in the **Recipient** tab, the type of recipients (group/user) of
   &#x20;the email to be sent (the system does not search the recipients via
   &#x20;"Expression").

## Configure the email approval notification

1. Access the functionality through the menu `System > Settings > Email
    template`;
2. Paste the email template available in HTML in the attachment, in the Text field
   &#x20;and verify the following guidelines:
   - href="\{TOKEN(serviceRequestIncident, $&#x7B;IDSERVICEREQUEST}, VIEW, 50)};
   - serviceRequestIncident = Interface directing: this field cannot be changed
     &#x20;by the user;
   - $&#x7B;IDSERVICEREQUEST} = Key to increment the number of the service
     &#x20;request: this field cannot be changed by the user;
   - VIEW - calls the command to open the request: this field cannot be changed
     &#x20;by the user;
   - MM (50) - Token expiration time in Minutes: this field can be changed by the user;
3. Click on "**Save**".