---
title: Configuring Report to view Attendance Data
slug: citsmart-8-en/configuring-report-to-view-attendance-data
description: Learn how to configure Smart Reports for ticket management with this document. It provides step-by-step instructions for generating two types of reports: Reports by Ticket/Attendance and Reports by Technician and Time Spent. The Reports by Ticket/Attendan
docTags: 
createdAt: 2022-01-21T17:13:43.000Z
---

This document is intended to **demonstrate how to configure Smart Reports to use
 in the management of service **(**Ticket Management**).

## Reports by Ticket/Attendance

*This report is intended to demonstrate, over a period of time, the tickets
 attended and the time spent on each ticket, as well as help in identifying time
 expiration.*

### Procedure

1. Access the functionality through the main menu `Reports > Smart Reports >
    Smart Reports`;
2. Download the file below, called "**Attendance Ticket**";
3. Click on "**Import**" and select the file quoted above;
4. Select the report "**RelatorioPorTicketAtendimento**" from the feature listing
    and click on "**Edit**";
5. Choose the "**None**" title module and define the groups that will be allowed to
    view the created report.

### Use

1. Access the functionality through the main menu `Reports > Smart Reports >
    Smart Reports`;
2. Click on "**Incidents/Requests**" and select the item
    "**RelatórioPorTicketAtendimento**";
3. Define the filters with the period you want (with the start and end dates of
    the tickets);
4. A list will be presented with the data of the following data: Service
    request, type, service, activity, status, requester, request date and time,
    deadline, SLA, attendance time (is the sum of the inputs of the hours
    registered in the occurrences of the ticket) and date and time of closure
    (if any), besides a summary report regarding the chosen contract;
   - You can click on the service request number to present more details
      about the technician and the hours spent by the technician to answer the
      ticket.
5. It is also available to view these Reports in the dashboard, if you configure
    them when you customize the same Smart Decisions.

:::hint{type="warning"}
⚠️<u>**Attention**</u>**!**&#x20;

There is in the "**Related**" tab, in the upper left corner of the screen, a
&#x20;knowledge instructing on the creation of custom dashboards. &#x20;
:::

## Reports by Technician and Time Spent

*This report aims to identify the idle time of each technician since it
&#x20;presents the sum of the amount of tickets that each technician performed and the
&#x20;sum of the times executed by each technician.*

### Procedure

1. Access the functionality through the main menu `Reports > Smart Reports >
    Smart Reports`;
2. Download the file below "**TechnicianTime**";
3. Click on "**Import**" and select the file quoted below. Click on "**Edit**" and
   &#x20;rename the report with the title "**Ticket - time spent by technician**";
4. Select the report and click on "**Edit**";
5. Choose the module "**none**" and define the groups that will have permission to
   &#x20;view the report created.

### Use

1. Access the functionality through the main menu `Reports > Smart Reports >
    Smart Reports`;
2. Click on "**Incidents/Requests**" and select the "**Ticket - time spent by
   &#x20;technician**" item;
3. It will present a list of the following data: Technician, ticket, and time
   &#x20;spent;
4. It is also available to view these Reports in the dashboard, if you configure
   &#x20;them when you customize the same Smart Decisions.

:::hint{type="warning"}
⚠️<u>**Attention**</u>**!**&#x20;

There is in the "**Related**" tab, in the upper left corner of the screen, a
&#x20;knowledge instructing on the creation of custom dashboards. &#x20;
:::