---
title: Configuring Sound Notification
slug: citsmart-8-en/configuring-sound-notification
description: Learn how to configure an audible alarm for new tickets in CITSmart's ticket queue. This step-by-step guide covers setting up a notification template, importing an audio file, and adding the "Notification" element to the workflow. Ensure your computer mee
docTags: 
createdAt: 2022-01-21T15:46:31.000Z
---

This feature allows the <font color="#3b9f0f">**configuration of an audible alarm to signal to the attendants the arrival of a new ticket in their ticket queue**</font>.

## Before getting started

- [x] It is essential to have at least one workflow defined in your <font color="#3b9f0f">**CITSmart** </font>environment;
- [x] And also having the minimum conditions for audio playback on your computer.

## Procedure

### Creating notification template

1. Access the functionality through the main menu `System > Notificações > Notification Template`;
2. Click on "**New**" to create the template;
3. Inform the notification data, click on "**Sound Notification**" and import the audio file;
4. Save the information.

### Put the "Notification" element in the flow

1. Access the main menu `Workflow > Flow Design`;
2. Select and edit the flow;
3. In the "**Diagram**" tab, click on the item "**Extensions**" click and hold the item "**Notification**" and drag to the Design area;
4. Double click on the "**Notification**" icon, and then on "**Configuration**";
5. In the "**Notification Template**" field, select the template for the notification;
6. Save the changes in the flow;

## What to do next

Done, from now on it will be possible to identify new tickets by the sound notification.

:::hint{type="warning"}
⚠ <u>**Attention!**</u>

Even if the user receives several notifications at the same time, the audible alarm will only be triggered once.
:::