---
title: Create template of incident, request and procedure
slug: citsmart-8-en/create-template-of-incident-request-and-procedure
description: Learn how to take advantage of a new feature in our system that enables users to efficiently execute actions on templates for opening requests. Ensure you meet the necessary requirements, such as registering contracts, groups, and units, and gaining acces
docTags: 
createdAt: 2022-01-19T22:58:59.000Z
---

This feature provides a variety of actions, such as including, changing, and
 deleting a template to facilitate the opening of a new request.

## Before getting started

In order to register a ticket template, make sure to have:

- [x] Pre-registered the
   contract and link it to the service;
- [x] Pre-registered the group and link it to the
   contract;
- [x] Pre-registered the unit and link it to the contract;
- [x] Access to the Ticket
   Template functionality;
- [x] The portfolio with the service and request and
   incident activities, being linked to the service contract;
- [x] The time of
   attendance of the request and incident activities defined;
- [x] Included the requester in the group linked to the contract, so that it is possible to
   register and configure the parameter 9.

## Procedure

1. Access the functionality Incidents/Requests/Procedures Template through the
    main menu `Processes > Request and Incident Management > Ticket model`;
2. Complete all mandatory fields;
3. Click on "**Save**".