---
title: Defining Metrics and KPI
slug: citsmart-8-en/defining-metrics-and-kpi
description: Learn how to define metrics and key performance indicators (KPIs) for Incident Management and display them on your system dashboard. This document provides a step-by-step procedure, including accessing system settings, editing metrics, and saving changes 
docTags: 
createdAt: 2022-01-21T17:13:12.000Z
---

The functionality Definition of Metrics and KPIs is intended to **define the
 indicators target of the Incident Management process to the management analysis, which can be displayed in the widget "Incident Management - KPIs"**, which can be
 added to the dashboard to be presented in the management panel, on the system main screen.

## Procedure

1. Access the main menu `System > Settings > Templates > Definition of
    Metrics and KPIs`;
2. Click on "**Edit**" in a metric;
3. Edit the fields necessary;
4. Click on "**Save**".