---
title: Delegate Ticket
slug: citsmart-8-en/delegate-ticket
description: This document explains how to utilize the Delegate Ticket option for assigning the execution of a ticket to a specific user or group. Find out the necessary permissions and steps to configure the Delegation option in the associated flow. Learn how to dele
docTags: 
createdAt: 2022-01-19T23:00:18.000Z
---

The option of Delegate Ticket allows charging the execution of a ticket to a user or group you want. Obligatory, it will be only possible to delegate the responsibility to groups to which the person who is delegating belongs, which occurs when opting for a user (it will be only authorized for members of the groups to which the incumbent is part).

## Before getting started

- [x] Make sure to have permission to execute the ticket and
   configure the option of Delegation in the flow linked to the ticket.

## Procedure

1. Access the functionality of the Ticket Management through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket you want, select the button “**More Options**” and then on
    "**Delegate**";
3. Select the user and group;
4. Justify your choice.