---
title: Direct the Ticket
slug: citsmart-8-en/direct-the-ticket
description: Learn how to efficiently manage ticket attendance by directing them to specific groups. Follow easy steps to access Ticket Management functionality, select the ticket, and choose the desired group for redirection. Save and progress the flow or save and co
docTags: 
createdAt: 2022-01-19T23:00:18.000Z
---

This functionality allows directing the Request or Incident attendance to a desired group.

## Before getting started

To direct the attendance of the ticket, it is necessary to previously register of
 a ticket and have permission to execute it.

## Procedure

1. Access the functionality of the Ticket Management through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket you want and then on the icon “**Open**”;
3. In the field **Direct to the group**, select the group to which the ticket will
   be directed to be attended;
4. Click on the button “**Operations**” and then on “**Save and Forward Flow**” to save and
    advance the flow, where the ticket will be directed to the attendance phase.
    However, if you want to save only the information registered about the
    validation of the ticket and keep the current task, click on “**Save and Keep
    the Current Task**”.