---
title: Escalation Automatic Action
slug: citsmart-8-en/escalation-automatic-action
description: Learn how to schedule actions and enhance your escalation rule creation with our easy-to-follow step-by-step guide. Discover how to include, change, and delete automatic actions using this new functionality. Don't miss out on maximizing your productivity 
docTags: 
createdAt: 2022-01-24T17:51:07.000Z
---

This functionality has the objective of **scheduling action**. It will be the complement to create an escalation rule. 

This feature provides a variety of actions, such as <font color="#3b9f0f">**including, changing, and
 deleting escalation automatic action**</font>.

## Procedure

1. To access click on the main menu `System > Automatic Actions > Escalation
    Actions`;
2. Click on "**New**";
3. Complete the fields available;
4. Click on "**Save**".