---
title: Generate Report Through the Panel of Charts and Reports - Request and Incident
slug: citsmart-8-en/generate-report-through-the-panel-of-charts-and-reports-request-and-incident
description: This document provides step-by-step instructions on generating charts and reports for incidents and requests. Learn how to access the functionality through the main menu, select the relevant information group, set filters, and create reports in various fo
docTags: 
createdAt: 2022-01-19T23:00:18.000Z
---

The following topics will be addressed to understand how to generate charts and
 reports for incidents and requests.

In all cases, there are several ways to view reports through four icons:

- To generate a table with information, click on the icon "**table**" ;
- To display the chart options, click on the icon "*charts*" and select the shape of the
   chart;
- To generate a report in PDF, click on the icon "**download PDF document**";
- To generate a report in Excel, click on the icon "**download document XLS**".

## Generate reports of incidents monitoring

This report allows viewing the information about incident monitoring in for of
 charts.

1. Access the functionality through the main menu `Reports > Incident/Request
   `
   `Management > Charts and Reports (Panel)`;
2. In the field "`Information Group`", select the option "**Incidents and
    Requests**";
3. Click on the report "**Incident Monitoring**";
4. Set the filters as needed and click on "**Create**";
5. It will be presented the charts of incidents according to the filters set.

## Generate reports of requests monitoring

This report allows viewing the information about service request monitoring in
 form of charts.

1. Access the functionality through the main menu `Reports > Incidents/Request
    Management > Charts and Reports (Panel)`;
2. In the field "**Information Group**", select the option "**Incidents and
    Requests**";
3. Click on the report "**Request Monitoring**";
4. Set the filters as needed and click on "**Create**";
5. It will be presented the charts of requests according to the filters set.

## Generate reports about the design in the capture of incidents and requests (closed)

This report allows viewing the information about the execution performance of
 incidents in form of a list.

1. Access the functionality through the main menu `Reports > Incident/Request
    Management > Charts and Reports (Panel)`;
2. In the field "**Information Group**", select the option "**Incidents and
    Requests**";
3. Click on the report "**Performance in the Incident and Request Capture
    (Closed)**";
4. Set the filters as needed and click on "**Create**";
5. It will be presented the charts according to the filters set;
6. Remember that the report "**Incidents and Requests Capture**" presents the time
    of the capture of the requests closed. The time of capture is the time between
    the start of SLA and the execution of the first task counted by the SLA;
7. The report "**Performance in the incident and request capture**" presents a
    summary table with the percentage of requests captured in the priority
    period.

## Generate reports about the amount of attendance and SLA

This report allows verifying the number of attendance and SLA of incidents and
requests.

1. Access the functionality through the main menu `Reports > Incident/Request
    Management > Charts and Reports (Panel)`;
2. In the field "**Information Group**", select the option "**Incidents and
    Requests**";
3. Click on the report "**Quantity of service and SLA**";
4. Set the filters as needed and click on "**Create**";
5. It will be presented the report according to the filters set.

## Generate reports about the SLA control

This report allows verifying the SLA information of incidents and requests in
form of the chart.

1. Access the functionality through the main menu `Reports > Incident/Request
   `
   `Management > Charts and Reports (Panel)`;
2. In the field "**Information Group**", select the option "**Incidents and
**
**Requests**";
3. Click on the report "**SLA Control**";
4. Set the filters as needed and click on "**Create**";
5. It will be presented the report on the SLA control according to the filter set.

## Generate quantitative reports by the time of opening

This report allows verifying the number of requests registered at the time of
 its opening.

1. Access the functionality through the main menu `Reports > Incident/Request
   `
   `Management > Charts and Reports (Panel)`;
2. In the field "**Information Group**", select the option "**Incidents and
    Requests**";
3. Click on the report "**Quantitative by Opening Hours**";
4. Set the filters as needed and click on "Create";
5. It will be presented the report chart according to the filters set.

## Generate reports about satisfaction surveys of attendances (incidents and requests)

This report allows verifying the information of the satisfaction survey.

1. Access the functionality through the main menu `Reports > Incident/Request
   `
   `Management > Charts and Reports (Panel)`;
2. In the field "**Information Group**", select the option "**Incidents and
    Requests**";
3. Click on the report "**Satisfaction survey on attendance (incidents and
    requisitions)**";
4. Set the filters as needed and click on "**Create**";
5. It will be presented the chart of the satisfaction survey according to the
    filters set.

## Generate reports about the products and services requests

This report allows verifying the information of service products and requests.

1. Access the functionality through the main menu `Reports > Incident/Request
   `
   `Management > Charts and Reports (Panel)`;
2. In the field "**Information Group**", select the option "**Incidents and
    Requests**";
3. Click on the report "**Product and Service Requests**";
4. Set the filters as needed and click on "**Create**";
5. It will be presented the report of products and services requests according
    to the filters set.