---
title: Generating Reports - Problem Management
slug: citsmart-8-en/generating-reports-problem-management
description: Learn how to generate three different types of problem management reports: Problem/Incident Report, Problem Quantitative Report, and Report about Quantitative of Request/Problem by Service. Discover the specific steps involved, such as accessing the funct
docTags: 
createdAt: 2022-01-19T22:23:10.000Z
---

In the following topics, will be presented the reports about the problem
 management:

- ****<font color="#3b9f0f">**Problem/Incident Report**;</font>
- <font color="#3b9f0f">**Problem Quantitative Report**;</font>
- <font color="#3b9f0f">**Report about Quantitative of Request/Problem by Service**</font>.

In all cases, there are options of exportation:

- Click on "**Generate PDF**" to create the report of the problem/incident in PDF;
- Click on "**Generate XLS**" to create the report of the problem/incident in Excel.

## <font color="#3b9f0f">Generate Problem/Incident Report</font>

This report is intended to present the incidents related to the problem.

1. Access the functionality through the main menu `Reports > Problem Management  > Problem/Incident`;
2. Set the filters as needed.

## <font color="#3b9f0f">Generate a Quantitative Report of the Problem</font>

This report is intended to present the number of problems that had happened.

1. Access the functionality through the main menu `Reports > Problem Management  > Problem Quantitative`;
2. Set the filters as needed.

## <font color="#3b9f0f">Generate the Quantitative Report of Request/Problem by service</font>

This report is intended to present the number of requests and problems that were
&#x20;registered by the service.

1. Access the functionality through the main menu `Reports > Problem Management  > Service Request/Problem`;
2. Set the filters as needed.