---
title: Generating Reports - Service Level Management
slug: citsmart-8-en/generating-reports-service-level-management
description: This document offers step-by-step instructions on generating two comprehensive reports for SLA control. The first report unveils the service request attendance deadlines, while the second report classifies the number of expired SLAs by priority level. Eas
docTags: 
createdAt: 2022-01-19T21:45:31.000Z
---

## <font color="#3b9f0f">Generate a report of SLA control</font>

This report has the objective of presenting the deadlines of service request
&#x20;attendance.

1. Access the functionality through the main menu `Reports > Service Level
    Management > SLA Control`;
2. Set the filters as needed;
3. Click on "**Generate PDF**" to create the report in PDF and/or on "**Generate XLS**"
   &#x20;to create the report in Excel.

## <font color="#3b9f0f">Generate a report of expired SLA control</font>

This report has the objective of presenting the number of service requests, by
&#x20;priority, that is with the SLA expired.

1. Access the functionality through the main menu `Reports > Service Level
    Management > Control Report of Overdue SLA`;
2. Set the filters as needed;
3. Click on "**Generate PDF**" to create the report in PDF and/or on "**Generate XLS**"
   &#x20;to create the report in Excel.