---
title: Getting Signature in Field Service
slug: citsmart-8-en/getting-signature-in-field-service
description: Learn how to configure the CITSmart mobile app for technicians to receive digital signatures while working in the field. Install the app and set a parameter to ensure technicians only access their assigned tickets. Follow the step-by-step guide to enable 
docTags: 
createdAt: 2022-01-21T17:12:06.000Z
---

This document aims to <font color="#3b9f0f">**explain the configuration of CITSmart mobile**</font> (**Experience and GO**) so that the
&#x20;technician receives the digital signature of a validator in field service.

## Before getting started

It is necessary:

- [x] To install previously the <font color="#3b9f0f">**CITSmart** </font>**Mobile;**
- [x] In order for the technician to see tickets only assigned to
  &#x20;him/her in the request list, the attendant/manager must set the **parameter 435** to "**Yes**".

## Procedure

### <font color="#3b9f0f">In CITSmart</font>

1. Access the main menu `Processes > Portfolio and Catalog Management >
    Portfolio`;
2. Search for the portfolio and click on "**Advance**";
3. Select the service and click on "**Advance**";
4. Click on the "<font color="#3b9f0f">**Contract**</font>" tab;
5. Select the contract and click on "Advance";
6. Click on the "<font color="#3b9f0f">**Requests**</font>" tab;
7. Select the activity and click on "**Edit**";
8. Configure the option "**Yes**" (the field *Requires a signature on Mobile*);
9. Click on "**Save**".

### <font color="#3b9f0f">In Mobile</font>

1. When capturing a ticket (using a mobile), the technician must complete the
   &#x20;available fields and, when put the ticket with the status "**Solved**", the
   &#x20;"**Signatures**" field will be enabled so it will be possible to put the *Number
   &#x20;of the register*, *Name,&#x20;*&#x61;nd *Signature* of the validator in the field. This
   &#x20;signature will be done with the finger on the mobile screen;
2. Click on "**Options**" and then on "**Save and advance flow**";
3. The ticket will not appear anymore in the technician list;
4. The attendant/administrator will only see the request answered by the technician, when searching for the same in the *advanced search* (side menu of the ticket listing screen) and when you open you can see the signature also collected.