---
title: Implement the way of sending email to reclassified ticket
slug: citsmart-8-en/implement-the-way-of-sending-email-to-reclassified-ticket
description: Learn how to implement a feature that enables the sending of reclassification emails to reclassified tickets in a portfolio with this step-by-step guide. Easily reclassify tickets within your portfolio, rather than just in the flow, by following the provi
docTags: 
createdAt: 2022-01-19T21:42:06.000Z
---

This document allows to implement the way of sending e-mails to reclassified ticket, thus the reclassified tickets will have an own template of email to be sent to the requester. Therefore, the reclassification can be done in the portfolio and not only in the flow.
In the portfolio is informed the reclassification e-mail template of an incident or request.

## Before getting started

It's necessary to have registered the reclassification email template and have
to be of type incident or request.

## Procedure

1. Access the functionality through the main menu Processes > Portfolio and
   Catalog Management > Portfolio;
2. Choose the portfolio and click on "Advance";
3. Choose the service and click on "Advance";
4. Click on the tab *Contracts*;
5. Choose the contract and click on "Advance";
6. Choose the tab *Requests* or *Incidents*;
7. Choose the activity and click on "Edit";
8. In the field **Template of Email Reclassification**, choose the template
   previously registered;
9. Click on "Save".

## What to do next

Access the ticket you want and make the reclassification.