---
title: Improvement Plan
slug: citsmart-8-en/improvement-plan
description: Find out how to create a Service Improvement Plan (SIP) and register providers or contracts in this comprehensive document. Learn about the functionality of SIP, including its ability to track expected benefits and generate reports. Follow the step-by-ste
docTags: 
createdAt: 2022-01-19T21:45:31.000Z
---

According to ITIL, a <font color="#3b9f0f">**Service Improvement Plan**</font> <font color="#3b9f0f">**(SIP)**</font>, is a formal plan to implement improvements in a process or IT service, registering the needs or opportunities identified.

In this functionality, it is possible to **register all expected benefits with the improvement and also create reports,** allowing its print.

## Before getting started

To set an improvement plan, it is necessary:

- [x] To register previously the provider
  &#x20;and contract.

## Procedure

1. Access the Improvement Plan functionality through the main menu Proc`esses >
    Service Level Management > Improvement Plan`;
2. Complete all mandatory fields, and choose the provider of the contract;
3. Click on "**Save**";
4. After registering the improvement, click on "**Objective Registration**"
5. Complete all mandatory fields, and the others if necessary;
6. Click on "**Save**".