---
title: Link other Functionalities to the Ticket
slug: citsmart-8-en/link-other-functionalities-to-the-ticket
description: Learn how to efficiently link different functionalities like problems, changes, projects, and more to a ticket, enhancing information accessibility. This comprehensive document outlines step-by-step instructions for accessing the functionality, informing 
docTags: 
createdAt: 2022-01-19T23:00:18.000Z
---

It is possible to link other functionalities to the ticket, such as problems, change, projects, and others to include more information when attending the request.

## Before getting started

- [x] Make sure to have previously registered the problem, change, release,
   configuration item, projects, knowledge;
- [x] Also to have registered the configuration of
   the parameters 9, 23, 24, 25, 26, 27, 28, 72 and 385.

## Procedure

1. Access the functionality by the main menu `Processes > Ticket
    Management > Ticket`;
2. To inform the ticket (request/incident) complementary data, check the option
   of capture or view;
3. To link **Sub-tickets**, click on the toogle button (placed in the upper right side
    of the screen) and then on "**Create sub-ticket**" to create a new request, or click on
    "**Create sub-ticket by copy**" to register a new request with the same date of the
    original request;
4. To link **Related Tickets**, click on the area of the same name, and then on
   "**Search Ticket**", press the request you want, and then on "**Link Tickets**".
5. To link a configuration item of the requester, click on **Requester CI** and
   then on the icon “**Link configuration item**” to perform the operation;
6. To link a **Related Configuration Item**, click on "**Related CI**" and then on
   "**Search Configuration Item**". Search for the item you want and then click on
    "**Select**";
7. To link a **Project**, click on the area with the same name and then on the
    field project. Link the item you want;
8. To view the periodic activities, click on **Agenda**;
9. To verify the e-mails received about the request, click on the area **Email
    Reading** and then "**Verify e-mails**". Note that the e-mail reading will be
    only used if the parameters are correctly configured;
10. To view the physical position of the attendant, click on **Monitoring**;
11. To link a **Knowledge**, click on the corresponding tab, in the button
    "**Search Knowledge**", search and click on the knowledge you want to link it;
12. To link a **Problem**, click on the corresponding tab and link the item with
     the functionality you want. If you want to register a new item, click on
     "**Problem Registration**";
13. To link a **Change**, click on the corresponding tab and link the item with
     the functionality you want. If you want to register a new item, click on
     "**Change Registration**";
14. To link a **Release**, click on the corresponding tab and link the item with
     the functionality you want. If you want to register a new item, click on
     "**Release Registration**".