--- title: Locate a Ticket slug: citsmart-8-en/locate-a-ticket description: Learn how to effectively use the search field on the ticket list screen with this helpful guide. Ensure multiple tickets are registered to optimize your search results. Access the Ticket Management functionality, click on the search field, and follow spec docTags: createdAt: 2022-01-19T23:00:18.000Z --- The ticket list screen sometimes can bring an extensive relation of items. The search field allows a quick direction to the item you want, through its number or task name. ## Before getting started - [x] Make sure to have registered more than one ticket to the search field that returns the results. ## Procedure 1. Access the functionality of the Ticket Management through the main menu `Processes > Request and Incident Management > Service Request and Incident`; 2. Click on the search field. :::hint{type="success"} ✅ **Rule:** The search effectiveness depends on the following of some rules of permission by the filter, such as execution, delegation, monitoring, visualization, user groups, contract links, units, and logged-in collaborators. :::