---
title: Manage Team with Kanban
slug: citsmart-8-en/manage-team-with-kanban
description: Learn how to effectively monitor ticket attendance using the Kanban management technique with this comprehensive document. Discover step-by-step instructions on accessing Ticket Management, viewing tickets in Attendant mode, filtering the cards view, and 
docTags: 
createdAt: 2022-01-19T23:00:18.000Z
---

This option allows helping managers in the detailed monitoring of the tickets attendance list, using the management technique called Kanban.

Kanban uses cards (post-its and other types) to indicate the attendance of production flows. 
In these cards, indications are given about a certain task. For example, "**to execute**", or "**in execution**", or "**done**", and whenever the flow advances its positioning changes to the right in the frame.

## Before getting started

- [x] To move the Kanban, it is necessary to have at least one ticket registered,
   and to have an access profile with such permission.

## Procedure

1. Access the functionality of the Ticket Management through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket view in the Attendant mode, through the button "**Per attendant**";
3. Filter the cards view;
4. Manage the cards.