---
title: Managing my Requests through Smart Portal    
slug: citsmart-8-en/managing-my-requests-through-smart-portal
description: Learn how to control user requests in the Smart Portal with this comprehensive document. Register your service request, configure parameters, and follow the detailed step-by-step instructions to access the functionality. Engage with the request attendant 
docTags: 
createdAt: 2022-01-19T21:40:22.000Z
---

This functionality <font color="#3b9f0f">**allows controlling the requests opened by the users**</font>, where they can check the history of occurrence, the description of the task, and exchange messages with the executor of the ticket, among other actions.

## Before getting started

It is necessary:

- [x] To have the service request registered by the user in advance;
- [x] To configure the **parameters&#x20;**&#x6F;f the <font color="#3b9f0f">**Smart Portal**</font>**;**
- [x] It is also necessary to set in **parameter 253**, the e-mail ID that is chosen to register the
  &#x20;occurrence, and the e-mail template ID of the notification in **parameter 251**.

## Procedure

1. Access the functionality through the <font color="#3b9f0f">**Smart Portal**</font> main menu;
2. Click on the
   &#x20;menu button and then click on "**My Requests**";

:::hint{type="info"}
**🖊&#x20;**<u>**Note**</u>**:&#x20;**&#x46;or the correct performance of this application, it is necessary that **parameter 299** (about the <font color="#3b9f0f">**Smart Portal**</font>) be set on "**Y**".
:::

3\. To exchange messages with the request attendant, just click on the "**Message to the attendant**" icon.
&#x20;The attendant will receive the message on the ticket desktop, where he
/she can register the answer. This answer will be available when clicking once
&#x20;again on this same icon;

4\. To comment on the request, or to report some occurrence about it, click on the
&#x20;icon "**Add note**". The attendant will receive the comment on the ticket desktop, where
&#x20;he/she can solve any question about the request;

5\. To view the request history, just click on the "**History**" icon;

6\. Through this interface, it is also possible to view the description, and the files
&#x20;attached to the request, among other actions.