---
title: Notification through delegated email ticket
slug: citsmart-8-en/notification-through-delegated-email-ticket
description: Learn how to send emails from a delegated ticket with this comprehensive document. Register an email template, follow a detailed step-by-step procedure, enable parameters, and select the "Email" checkbox for relevant employees. Access and delegate your ti
docTags: 
createdAt: 2022-01-19T22:58:59.000Z
---

This document allows the implementation of the way of sending email from a delegated ticket,
 so they will have an email template to send to the technician.

## Before getting started

- [x] An email template must have been previously registered and, the keys to be used
   in your body of text, should be the following:

```html
${IDSERVICEREQUEST}

${SERVICENAME}

${REQUESTERNAME}

${DESCRIPTION}
```

## Procedure

1. Access the functionality through the main menu `Processes > Portfolio and
    Catalog Management > Portfolio`;
2. Choose a portfolio and click on "**Advance**";
3. Choose a service and click on "**Advance**";
4. Click on *Contracts*;
5. Select the contract and click on "**Advance**";
6. Click on the tab *Requests* and click on "**Edit**";
7. Choose the activity;
8. In the field **Email Template Delegation**, choose by the previously
    registered e-mail template;
9. Click on "**Save**".
10. In the parametrization screen, enable the parameters 438 (report email
     template for delegation) and 439 (option "YES");
11. In the group registration screen, in the field "**Employees**", select the checkbox
     "**Email**" for the people that will receive the email of that group.

## What to do next

Access a ticket and delegate it.