--- title: Questionnaires Management slug: citsmart-8-en/questionnaires-management description: Learn how questionnaires can enhance your data gathering in the CITSmart Platform, providing invaluable insights for ticket management and streamlining change, release, and problem processes. Discover the benefits of utilizing this powerful tool for impro docTags: createdAt: 2022-01-24T17:58:13.000Z --- **Questionnaires **are instruments that can be used to collect information. In the **CITSmart** **Platform**, they can be used to capture information at the beginning of an attendance (**Ticket Management**) and serve as resources for applying checklists in the processes of Change, Release, and Problem.