---
title: Reactivate a Suspended Ticket
slug: citsmart-8-en/reactivate-a-suspended-ticket
description: Learn how to reactivate a suspended ticket in the Ticket Management system with this comprehensive guide. Ensure you have the appropriate permission, access the Ticket Management functionality, select the suspended ticket, and easily reactivate it by choo
docTags: 
createdAt: 2022-01-19T23:00:18.000Z
---

This functionality allows to reactivate a ticket suspended.

## Before getting started

- [x] It is necessary to have permission to reactivate a ticket suspended.

## Procedure

1. Access the functionality of the Ticket Management through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket and select "**Reactivate**" in the options menu;
3. Confirm the reactivation of the ticket.