---
title: Refining Search in Knowledge Portal
slug: citsmart-8-en/refining-search-in-knowledge-portal
description: Learn how to improve your searches in the Knowledge Portal with these guidelines. Discover how to use connectors like "AND" and "NOT" to refine your results and explore different ways to write words, including synonyms and exact phrases. Plus, find out ho
docTags: 
createdAt: 2022-01-19T22:14:52.000Z
---

This knowledge is intended to **guide and suggest the best ways of searching in the&#x20;**<font color="#3b9f0f">**Knowledge Portal**</font>.

1. ****<font color="#3b9f0f">**Connectors between terms (Boolean logical operator)\:**</font>****
   - **AND (+):** it is possible to search with more than one word, prioritizing one of them, in the result. Adding the positive sign "+" in front of the word, it'll be prioritized, for example, **ticket +delegate**;
   - **NOT (-):** it is possible to refine (reduce) the result, including words to be excluded from the list. E.g.: **Request -Incident**.
2. ****<font color="#3b9f0f">**Vary how to write a word, for example\:**</font>****
   - **Request**
   - **Requesting**
   - It is possible to search for a part of the word: **Reque**
3. ****<font color="#3b9f0f">**Use synonyms\:**</font>****
   - **Generate**
   - **Create**
4. ****<font color="#3b9f0f">**Search for the exact phrase\:**</font>****
   - Put the phrase you want with commas.
   - For example, "**How to delegate a ticket**"
5. ****<font color="#3b9f0f">**Navigate through the folders and click on one with the subject you want**</font>****