--- title: Register Requisition Incident via a Template slug: citsmart-8-en/register-requisition-incident-via-a-template description: Learn how to register a requisition incident using a template in this comprehensive document. Discover the prerequisites required, including linking necessary groups, units, contracts, and portfolios. Ensure requests and incidents are appropriately linked docTags: createdAt: 2022-01-19T23:00:18.000Z --- This functionality allows **registering a requisition incident via a template**. ## Before getting started It is necessary: - [x] To previously register the group, unit, contract, and portfolio with service and activities of request and incident. - [x] Link contract to the service, group to the contract, unit to the contract, user to the unity, and user to the group. - [x] It is also necessary to have the requests and incidents linked to the service contract. - [x] Set the time of attendance of the activities of request and incident. - [x] Register the templates to register a request using this functionality. ## Procedure 1. Access the functionality of the Ticket Management through the main menu `Processes > Request and Incident Management > Service Request and Incident`; 2. Click on the button “**Operations**” located on the bottom right side of the screen, then click on the button “**Register via template**”. It will appear on the screen of templates with a list of templates; 3. Select the template you want and you will be directed to the Ticket Registration screen with the fields completed as the template you have chosen. Complete the complementary information necessary; 4. Click on the button “**Operations**” and then on the “**Save**” button to finish the register, in which the date, time, and the user will be recorded automatically for any eventual auditing.