--- title: Register Ticket Execution slug: citsmart-8-en/register-ticket-execution description: Learn how to register the execution of a ticket with this detailed guide. Discover the necessary steps, including granting permission, configuring parameters, accessing Ticket Management, adding notes in the Execution section, and saving the information. docTags: createdAt: 2022-01-19T23:00:18.000Z --- This functionality allows registering the ticket execution. ## Before getting started - [x] Make sure to have permission to perform the operation and to have previously registered the cause of the Incident and the solution category. It is necessary to first enable parameter 298 (set to "S"). - [x] Also, enter in parameter 253 the e-mail ID chosen to register the occurrence and the notification e-mail template ID in parameter 251. :::hint{type="warning"} ⚠ **Attention!** So that the option "Write Solution / Response in the Knowledge Base" is available by checking the "Resolved" option of the ticket, you must configure parameters 182 and 192. ::: ## Procedure 1. Access the functionality of the Ticket Management through the main menu `Processes > Request and Incident Management > Service Request and Incident`; 2. Click on the ticket you want and then on the icon “**Open**”; 3. In "**Execution**", click on the "**Add note**" icon and complete the necessary fields (make a pertinent comment, register the date and time spent in the execution of the ticket). You can allow this information to be viewed by the requester when you select the "Visible to Applicant" field. Therefore, click on "Save". 4. If you have completed the ticket service, in the "**Closure**" area, change the status of the ticket to "**Solved**", just click on the situation to change. Also, inform the data on the solution performed: - If the ticket type is Incident or Request, complete the required fields (Cause, Solution Category, Cause Detail, Response Solution, Set whether the "Answer Solution" in the Knowledge Base and whether the solution is temporary). If you chose to "Save the Solution/Response in the Knowledge Base", when you save the ticket, the knowledge is created and linked to the ticket; 5. Click on the options button and then "**Save**" to complete the operation.