---
title: Registering Change
slug: citsmart-8-en/registering-change
description: Learn how to formalize change requests in line with ITIL guidelines. This document outlines the steps involved in registering a change request, including filling out relevant fields and assessing impact, urgency, and importance. Discover the significance 
docTags: 
createdAt: 2022-01-19T22:20:05.000Z
---

This functionality is intended to <font color="#3b9f0f">**register a change**</font>.&#x20;

According to ITIL, it is necessary to **formalize the change request**, so that the responsible team registers all the procedures performed for the change you want (from its request to the impact of its implementation), monitoring it throughout its lifecycle.

## Before getting started

In order to register a change, it is necessary:

- [x] To register previously a contract, a unit that is linked to the contract, an employee, a questionnaire, the Change Advisory Board;
- [x] Have a group linked to the contract associated with the Requesters (employees) already registered to this group.&#x20;
- [x] If you need to create a new employee, it is necessary to include it in the Requester Group in which it is related to the contract.
- [x] Moreover, it is necessary to have registered the portfolio of changes.

## Procedure

1. Access the main menu `Processes > Change Management > Change`;
2. Click on "**Options**" and then on "**Register**";
3. Complete the fields available in the following areas, requester, and change (including selecting the portfolio you want);
4. Indicate the Impact, Urgency, and Importance to give the problem prioritization;
5. It is also necessary to indicate the preliminary information of "**Planning**", "**Reversion Plan**" and "**Review and Closure**".

:::hint{type="info"}
🖊 <u>**Note:**</u> It is mandatory to schedule the important phases of the change by clicking on the "**Planning**" area and then "**Other Information**".
:::

:::hint{type="warning"}
📌 <u>**IMPORTANT**</u>**!**

****

In all phases:

- **Planning**;
- **Reversion Plan**, and
- **Review and Closure**.



In the tabs

-
  **Documents&#x20;**- Knowledge can be referenced with texts, links, images, videos, and others;
- **Attachments&#x20;**- It is possible to attach any documents;
- **Notes&#x20;**- It is Free Text and can be used to reference texts or links.
:::

6\. Click on "**Options**" and then on "**Save**”.