---
title: Registering Reason for Denial of Check-in
slug: citsmart-8-en/registering-reason-for-denial-of-check-in
description: Learn how to register navigation reasons for check-ins in the CITSmart Enterprise ITSM Mobile application. Access the functionality in the main menu, describe the reason in the designated tab, and easily save the information. Improve tracking and manageme
docTags: 
createdAt: 2022-01-21T17:11:10.000Z
---

This functionality allows <font color="#3b9f0f">**registering the navigation reasons of the check-in**</font>, which will be used when making the check-in through the <font color="#3b9f0f">**CITSmart** </font>**Enterprise ITSM Mobile** application.

## Procedure

1. Access the functionality through the main menu `Integrated Management >
    Service Force Management > Register Reason for Denial of Checkin`;
2. Go to the "**Register Reason for Denial of Checkin**" tab and describe the
   &#x20;reason;
3. Click on "**Save**".