---
title: Registering Service Activity
slug: citsmart-8-en/registering-service-activity
description: Learn how to include, change, and delete service activities using a specialized feature with this informative document. Before diving in, make sure to register essential elements like portfolios, groups, configuration items, contracts, and calendars. Our 
docTags: 
createdAt: 2022-01-19T21:40:22.000Z
---

This feature provides a variety of actions, such as <font color="#3b9f0f">**including, changing, and deleting the activities of a service**</font> (request and/or incident).

## Before getting started

It is necessary to register previously:

- [x] The portfolio, group, configuration items, contract, and calendar.

## Procedure

1. Access the main menu `Processes > Portfolio and Catalog Management >
    Portfolio`;
2. Choose the Service Portfolio and click on "**Advance**";
3. In the "**Service Catalog**" tab, choose a service and click on "**Advance**";
4. To create an activity of Request, click on the "**Requests**" tab;
5. Click on "**New Service Request**" and complete all mandatory fields;
6. Click on "**Save**";
7. Click on "**Link Service Request**";
8. To create an activity of Incident, click on the "**Incidents**" tab;
9. Click on "**New Incident**" and complete all mandatory fields;
10. Click on "**Save**";
11. Click on "**Link Incident**".