---
title: Reopen Ticket
slug: citsmart-8-en/reopen-ticket
description: Learn how to easily reopen a closed ticket. Follow these step-by-step instructions to access Ticket Management, perform an advanced search, select the ticket, and choose the "Reopen Ticket/Task" action. Don't miss out on effectively managing your tickets 
docTags: 
createdAt: 2022-01-19T23:00:18.000Z
---

This functionality allows to reopen a closed ticket.

## Before getting started

- [x] It is necessary to previously register tickets.

## Procedure

1. Access the functionality of the Ticket Management through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click the menu button located in the upper left corner of the screen and
    then on the item "**Advanced Search**"*;*
3. Click on the ticket you want and then on "**Action**" and "**Reopen Ticket/Task**";
4. Confirm the ticket reopen.