---
title: Schedule Ticket Activity
slug: citsmart-8-en/schedule-ticket-activity
description: Learn how to schedule activities in the Ticket Management system with this step-by-step procedure. Ensure periodic activity groups are registered before getting started. Access the Ticket Management functionality, select a ticket, and choose the "Schedule
docTags: 
createdAt: 2022-01-19T23:00:18.000Z
---

This functionality schedules the activities from the ticket.

## Before getting started

- [x] Make sure to have previously registered the periodic activities groups to
   schedule the ticket activities.

## Procedure

1. Access the functionality of the Ticket Management through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket you want and select the option "**Schedule activity**" in
    the options menu;
3. Click on the tab **Create Schedule** and complete the data necessary;
4. Click on "**Save**". Note that the activities scheduled can be viewed
    in the **Agenda **and placed in the internal menu of the ticket.