--- title: Service Level Requirement slug: citsmart-8-en/service-level-requirement description: Learn how to effectively manage Service Level Requirements (SLRs) for IT services with this concise document. Discover the significance of SLRs in negotiating service level targets and gain insights into crucial actions like adding, modifying, and deletin docTags: createdAt: 2022-01-19T21:45:31.000Z --- The **Service Level Requirement (SLR)** is the requirement of a client for an IT service, based on the business objectives and it's used to negotiate the service level targets. This feature provides a variety of actions, such as including, changing, and deleting a service level requirement. ## Before getting started To register a service level requirement, - [x] It is necessary to register previously an employee. ## Procedure 1. Access the Service Level Requirement functionality through the main menu `Processes > Service Level Management > Service Level Request`; 2. Click on "**New**"; 3. Complete all necessary data; 4. Click on "**Save**". ## What to do next Click on "**Search**" to check the requirement.