--- title: Service Level slug: citsmart-8-en/service-level description: Discover how Service Level Management can help you maintain and improve the quality of your IT services. Learn about the essential components including agreements, contracts, performance measurement, cost justification, and more. Ensure your current and f docTags: createdAt: 2022-01-19T21:45:10.000Z --- ## Presentation ******Service Level Management** is a process responsible for maintaining, improving and delivering the quality expected by the business, through agreements, contracts, measuring the performance, justifying the costs related to the business. The process also **assures that the current and planned IT services will be delivered with tangible results**. This can be done through a constant cycle of negotiation, as well as agreement, monitoring, reporting, and revision of g